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  • Paratransit operators would like to ensure that they are using effective technologies and operating methods that provide productive, high quality, cost efficient service that is ADA compliant.  Paratransit is often the most expensive service that an  agency or contractor operates.  There are numerous operating approaches that can help improve efficiency and service quality.  In addition, there are policy choices that can reduce cancellations, "no shows" and shift users to alternate services.  With extensive expertise in the paratransit field, Adams Consulting has the unique ability to perform operational analyses in the following areas:
    • Call center operations staffing levels for dispatchers, schedulers, reservationists and “where’s my ride” agents
    • Eligibility and demand management
    • Scheduling methods and dispatch techniques
    • Training effectiveness
    • Customer complaints analysis (customer responsiveness, complaint reduction strategies, backlog and analysis)
    • Technologies used and other ITS considerations
    • ADA compliance