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Quality Assurance

Adams can help you design an operational approach and team effort that results in the delivery of high quality transit and paratransit services.
High on time performance, courteous and responsive customer service, clean well maintained buses, reliable and safe service are all measures of quality service.  They can only be achieved if the programs designed and processes used result in the desired performance standards set by the agency.   This combined with the utilization of key metrics and management systems that let you know when to take corrective measures all come together to result in achievement of quality service.