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Operational Manuals and Procedures 

  • Operational manuals can be designed specifically for an agency incorporating its unique operating approaches and administrative rules; local, state and federal law, compliance with collective bargaining agreements and incorporate industry best practices.  The types of manuals include;
    • Operator's manual which may optionally contain a "code of conduct", 
    • Maintenance shop safety manual,
    • Employee relations handbook for supervisors
    • Dispatcher and road supervisors operational guide 
      • Minimizing service disruptions
      • Dispatch procedures
      • Emergency procedures
      • Other client requested sections